A New understanding of  Butler Training

A good butler needs to anticipate what the guest wants, not wait until the request has been made.” Unpacking, ironing, cleaning shoes, arranging individual food and drink orders, organising transfers and reservations for events and much more – these are the standard services that suite guests can expect. “But that is not what makes us different. Each guest has individual needs, and these are our focus.” It is more a matter of stepping beyond guests’ expectations – only then is the wow factor achieved. Butlers need a lot of creativity, imagination AND TRAINING.

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